FAQ’s

Go to the ‘List your apartment’ button, fill in your information and we will come back to you!

At first your apartment has to have a license if this is required in your country. Besides that we work with high quality standards, your apartment has to meet our criteria. We also only accept apartments that have been professionally photographed (no worries, we can recommend you well-priced photographers). We will always check your apartment ourselves.

Depending on the city you are located, we can do this for you. Inform for possibilities.

For this we keep a safety deposit of the guests and you can count with our additional insurance of 300.000 eur for everything your own insurance does not cover.

Depending on the city you are located, we can do this for you. Inform for possibilities.

Just go to our website, look for an apartment you like and book it! If you are having any trouble you can always send us a message or call us! We will be happy to help you.

We love kids! Most of the apartments are kid-friendly, however not ALL are. Should you have any concerns, kindly consult us first.

Usually the minimum stay is 3 nights, however, please keep in mind that in some peak season, or certain apartments this may be higher. On the other hand, in low season you can often find the minimum stay reduced.

Once you have received our Final Booking Confirmation and Arrival Instructions e-mail, the booking is confirmed.

We accept Visa, Mastercard, Paypal and in bank transfer.

Of course!

Yes, safety is very important to us. We personally picked the apartments, only in safe zones of the destination.

Ask us always. We are pet lovers ourselves. Despite of this, many people have allergies and we cannot accept your pet always. Standard it is not allowed but some apartments do admit this.

Yes, in most destinations we offer apartments, both in residential and tourist apartment buildings, where you”l find more than one.

Your contactperson during your stay in Barcelona is the key-holder that is stated in the Confirmed booking e-mail. This can be either the owner him/ herself, a representative of the owner, a collaborating party or an Enjoy Apartments team member.

You get the keys on arrival at the apartment in Barcelona. After handing over the Outstanding Balance due and after inspecting the apartment with the key-holder, you will receive the corresponding set(s) of key of the apartment you rented. You will be asked to give back the key before 11 a.m. on the day of checking out of the apartment.

On your arrival to Barcelona you should enter into a clean and tidy apartment, with fresh towels and bed linen. Might this not be the case than you should contact us immediately and we will try to do our utmost to provide you with an quick solution. The apartment will not be cleaned during your stay. If you send us a personal request for cleaning the apartment during your stay we will be glad to arrange this for you at a reasonable extra cost.

Please take note that for most apartments a onetime cleaning fee is required. This will be started clearly on the price information shown before you make your reservation.

The prices include local taxes for the amount of the reservation down payment (what you pay to Enjoy Apartments). Of this, you will get an invoice from us. In case you require an invoice for the full amount, the local taxes will be added to the overall invoice by the owner.

If an invoice is required for the total amount of a reservation, please contact us before making the booking. In those cases, the Spanish V.A.T. (21%) will be added to the total sum of the full amount of the booking.

NO ,booking an apartment with Enjoy Apartments is absolutely for free and therefore NO EXTRA COSTS will thus be added to the final rentalprice we present to you in our online booking system.

Yes, we require a Reservation Down-payment of around 20-30% of the total rent price of your stay in one of the Enjoy Apartments apartments. This fee is to be payed via a bank transfer or by credit card into our account.

On prove of payment (send us a fax with the copy of the transfer receipt) we will confirm your reservation by sending you the Booking Confirmation e-mail.

The refundable security deposit will be kept during your stay. At the day of your departure from Barcelona you will be checking the apartment with the contact person / key-holder. If the apartment is reasonable clean, tidy and no damage has been caused to the apartment, the deposit will be returned to you.

In case you encounter your return flight to be delayed or have any other reason you want to stay longer in the apartment, when informing us before hand this should normally not be any problem. However if this is not possible due to e.g. cleaning that must be done or other guests arriving, we have to ask you to leave at 11 a.m. maximum. In order to be able to meet our check-in / check-out schedule we are forced to charge you if you significantly delay the check-out of the apartment.

Children from under the age of 3 are free of charge and under 12yo are charged half of the adult charge.Please note that by saying ´under´ment that by the arrival day they are not yet 3yo or 12 yo respectively.

Baby cots are available on request and most of the times are free of charge. Please indicate if you need one at the moment you make a reservation or consult us before booking.